Privacy Policy

Privacy policy

  1. General data protection information
  2. Who is responsible for your data processing?
  3. What data do we process and for what purposes?
  4. Who processes your data ?
  5. In what way is your data processed ?
  6. What rights do you have?
  7. How can we keep in touch with you? Newsletter and contact forms!

1.General data protection information

The following regulations give you an overview of how and why your personal data is used by us, the StayAwesome GmbH. We process your personal data when you visit our website stayawesome.de or book our accommodation. In addition, we will inform you about the rights you have under current data protection law and who to contact if you have any questions.

2. Who is responsible for your data processing?

2.1 Responsible party

The responsible party, within the meaning of the General Data Protection Regulation (DSGVO), national data protection laws of the Member States of the European Union and other data protection regulations, is:

Stay Awesome GmbH

Wilhelmshöher Allee 169
34121 Kassel.

Where “we”, “us” or “our” are used in the following, this refers to Stay Awesome GmbH as a legal entity.

2.2 Data Protection Officer

The data protection officer is responsible for ensuring that our company complies with the current requirements of data protection laws and for checking their implementation. The contact detail of our data protection officer is:

Mario von Gemünden

The Freedom 11
34117 Kassel.

He can be reached at the email address: Mario.gemuenden@stayawesome.de.

3. What data do we process for what purposes?

3.1 Personal data

During the use of our website or other contacts with us, personal data that can be directly or indirectly associated with you will be collected and processed. These include the data listed in 3.2.

3.2 List of data collected and processed 

  • Your personal and contact details, for example your first and last name, postal address, email adresse, mobile phone number and date of birth. We may verify this data by taking your identity card or passport. This depends on the functions you access and the contractual relationships you conclude.
  • Your location data, insofar as it is necessary for the booking or permitted by your device settings, especially arrival and departure dates.
  • Your payment data to process your payment, including but not limited to billing address, credit card data, bank details and data related to redeemed coupons/credits/vouchers.
  • Communication data generated by you, both from public comments and reviews, and from direct contact with us – via our contact form or other means. This also includes the data required to prove your subscription to the Stay Awesome newsletter, including IP address, order timestamp and click on the link in the confirmation email that constitutes the consent form.
  • Technical data relating to your use of our website and other technical offerings, which is generated through the use of cookies, among other things. This means clicks, keystrokes, duration of use and movements on our website. 
  • Application data submitted by you in the course of an application for an advertised position or a speculative application. This includes your contact details, data on previous work experience and vocational training, CV, covering letter and, if applicable, photos.

3.3 Legal basis for data processing

Legitimate purpose Legal basis Data category Our process
Data processing for the performance of the contract, or pre-contractual measures. Art. 6 para. 1 b) DSGVO Contact data, location data and payment data By booking, you enter into an accommodation contract with us. In order to fulfil the obligations of this contract and to provide you with a great stay in our accommodation we need to process the mentioned data.
Data processing for the performance of the contract, or pre-contractual measures with legitimate interest of the controller. Art. 6 para. 1 b) and f) DSGVO Contact and communication data The data is used in direct contact with you via contact forms, e-mail, postal or telephone contact in the initiation of a booking or other contractual relationship with us.
Data processing to protect the legitimate interest of the data controller in disseminating direct advertising. Art. 6 para. 1 f) DSGVO, § 7 para. 3 UWG Contact and communication data Direct advertising enables us to provide you – independently of our newsletter – with current and attractive offers that are similar to the service you have booked. If you do not wish to receive these product recommendations, you can inform us informally.
Data processing with the consent of the data subject, in order to protect the legitimate interests of the data controller. Art. 6 para. 1 a) and f) DSGVO Contact and communication data With the personalisation of our advertising and our digital customer service, we would like to achieve a closer dialogue with you and constantly improve this in order to be able to make suitable and attractive offers.
Data processing for the protection of legitimate interests, taking into account the fundamental rights and freedoms of the data subject. Art. 6 para. 1 f) DSGVO Contact and communication data We conduct satisfaction surveys, using automated survey forms and contact via email or telephone. We pursue the legitimate purpose of constantly developing ourselves further in order to be able to offer you an ever better stay.
Data processing with the consent of the data subject, to protect the legitimate interests of the controller. Art. 6 para. 1 a) and f) DSGVO Communication data and technical data In the course of website analysis, we use cookies and other data generated by you during the use of our services to improve our customer experience and for purposes of advertising and market research.
Data processing for the protection of legitimate interests, taking into account the fundamental rights and freedoms of the data subject. Art. 6 para. 1 f) DSGVO Contact data, communication data and technical data In order to create a safe and trustworthy environment for you, data on web server protocols and on IT systems are processed.
Data processing for the performance of the work and service contract, or pre-contractual measures. Art. 6 para. 1 b) DSGVO, § 26 para. 1 p. 1 BDSG Application data and personal data of employees and service providers The processing of this data is necessary in the application process, for the maintenance of employee relationships and the organisation of contractual relationships with third parties.
Data processing for the fulfilment of legal obligations under national and EU law Art. 6 para. 1 c) DSGVO All personal data In individual cases, it may be necessary to process or pass on your data due to legal obligations, e.g. upon request by law enforcement or government authorities.

4. Who processes your data?

4.1 StayAwesome GmbHInternally, only the people who need it have access to your personal data to carry out tasks assigned to them. This includes a variety of tasks from marketing to booking processing and customer service to quality surveys.

4.2 Service providers

Selected service providers are given access to data necessary for them to complete their orders. These include hosting providers, development service providers, payment service providers, collection agencies and legal firms, communication service providers, survey tool providers, analysis service providers and law enforcement agencies. We have used criteria of security and confidentiality in the selection of these service providers. Only the data required for the service in question will be transmitted for the period in which it is needed. The data provided may not be used for purposes other than the fulfillment of the order.

4.2.1 Hosting providers are responsible for the operation of the servers through which our website, your booking and other of our services run.

4.2.2 Development service providers are responsible for creating, maintaining and optimising the programming of our technical services and offerings. In the case of our website, this service provider is Boostly, Po Box 1046, Stockton On Tees, TS19 1XL, United Kingdom.

4.2.3 Payment service providers process your payment for your booking with us. Your payment details will not be stored by us in the course of this, but will be forwarded directly to the payment service provider in encrypted form. In order to prevent or detect fraud, we also transmit your IP address. Our payment processing partner is Stripe, Inc, 354 Oyster Point Boulevard South San Francisco, California, 94080, USA.  

4.2.4 In individual cases, we make personal and booking data available to collection agencies in order to effectively collect outstanding debts.

4.2.5 Legal firms receive personal and booking data in individual cases in order to be able to effectively assist us and you in legal matters and, if necessary, to assert claims and demands.

4.2.6 Communication service providers create the communication channels between us and you. For example, they make it possible to send the booking confirmation by e-mail or access codes by SMS.

4.2.7 Survey tool providers enable us to easily generate feedback and help us to continually improve your experience. We use Google, Gordon House, Barrow Street, Dublin 4, Ireland, forms for this purpose.

4.2.8 Analysis service providers process collected data and enable us to statistically measure our performance and your satisfaction and identify opportunities to optimise both. For this purpose, both personal and technical data generated with the help of server log files and cookies are analysed and processed. We use, among others, Adobe Analytics, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland and Google Analytics, Gordon House, Barrow Street, Dublin 4, Ireland.

4.2.9 Law enforcement authorities, such as public prosecutors and police, investigate suspected criminal offences. In individual cases, we may pass on your personal and booking data for the purpose of investigations.

4.3 Service providers in third countries

Some service providers are located in third countries outside the European Union. As a result, other data protection regulations apply, which may entail a lower or inappropriate level of protection. In order to achieve secure processing and transfer, we conclude order processing contracts with these service providers. These contracts comply with the standard data protection clauses recommended by the EU for processing personal data in Non- EU countries.

5. In what way will your data be processed?

5.1 Data generated by you

Your personal data is automatically fed into our internal software systems to fulfill various purposes, such as processing bookings, guaranteeing customer service and doing marketing activities. For this purpose we use, among others, Google Workspace, Gordon House, Barrow Street, Dublin 4, Ireland and Smoobu GmbH, Flackensteinstr. 48, 10997 Berlin.

5.2 Server log files

Server log files are collected and stored by the website provider after your browser has transmitted this automatic information. This includes: pages visited on our domain, date and time of access, type and version of the browser used, type of operating system used, host name and IP address of the accessing computer and source from which you accessed our website. This data is not merged with other cookie or personal data. The log-files are usually deleted automatically after 7 days.

5.3 Cookies

5.3.1 Cookies are small text files which, by means of a characteristic string of characters, enable your browser to identify you unambiguously and repeatedly when you visit our website again. They are stored and managed in your internet browser or by your computer operating system. Some elements of our website require the use of cookies to identify you even after you have switched pages.

5.3.2 There are different types of cookies which are necessary according to their nature. The technical cookies are absolutely necessary for the basic functioning of the website. The functional cookies facilitate individual use of the site and control, for example, the language settings. Cookies from third parties, such as social media networks, enable the integration of content for and communication with you onto our website. And analytical cookies help track your user behaviour and enable us to make our website ever more user-friendly. The analytical cookies record your surfing behaviour pseudonymously, which enables us to constantly improve the quality of our website and content for you. In addition, the pseudonymised data is stored separately and completely independently of your personal and booking data, which means that it is not possible to identify you using the analysis cookies. 

5.3.3 In the selection of cookie settings, you can control the use of cookies for certain purposes and thus object to their use for advertising or analysis purposes (opt-out cookies). Please note that these settings are linked to the saved cookie settings in your browser and that web analysis will only be hindered as long as the settings say so.

5.4 Storage period

In principle, we only store personal data for as long as necessary. This is limited by our legal, commercial and tax retention obligations.

Booking data can be stored for up to 10 years. We store booking enquiries and similar pre-contractual communication for at least 3 months after the interaction has been completed. We store submitted application data for 6 months after the end of the application process.

5.5 External accounts

On our website we provide social media plug-ins from Facebook, Instagram and Linkedin. With these you can further interact with us and follow our activities. In the cooperation with and use of these platforms, the privacy policies of the companies themselves each apply.

https://de-de.facebook.com/policy.php

https://help.instagram.com/519522125107875/?maybe_redirect_pol=0

https://de.linkedin.com/legal/privacy-policy

6. What rights do you have?

  • You have the right to be informed about the data we have stored about you.
  • You have the right to have the data communicated to us transmitted to you in electronic format, insofar as it is transferable.
  • You have the right to request a correction of your data. 
  • You have the right to request that we delete all or part of your data. However, this right to erasure depends on the existence of legitimate reasons. 
  • You have the right to object to the processing of your data if there are legitimate grounds. You may also request that the processing of your data be restricted on legitimate grounds. Separately, you can object to the use of your data for the purpose of direct advertising. You can send this objection to us informally, via the contact form or to the above-mentioned email address. It should contain the following keywords: “Objection to the processing of my personal data for advertising purposes”.
  • In addition to the objection, you have the right to revoke your consent, which you have given e.g. by accepting cookies, at any time. You can carry out this revocation in your settings and/or contact us via the contact form or email. In contrast to the objection, the revocation has no influence on the lawfulness of the processing of your data, which was carried out before the revocation.
  • You also have the right to lodge a complaint with the competent supervisory authority: the State Data Protection Commissioner of Hesse.

7. How can we stay in contact with you? Newsletter and contact forms!

For ordering our newsletter and using the contact forms, the regulations of this privacy policy apply, especially sections 3 and 6. To send the newsletter to you we need your explicit consent, which takes the form of your newsletter order. 

The use of contact forms, in the form of surveys and independent dialogue fields, on our website, in our webapp or in other ways constitutes by its nature implied/incidental consent. The personal contact data is used to fulfil our legitimate interest in customer service, to fulfil our contractual obligations and to optimise our online offer.

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